Return Policy
At Paws at Peace, we are committed to providing high-quality products for both you and your pets. If you are not completely satisfied with your purchase, our return policy is designed to make the process easy, fair, and transparent.
Eligibility for Returns
You may request a return within 7–14 days of receiving your order. To be eligible, items must be unused, unworn, and in the same condition as received, including original packaging, tags, and accessories.
Items that are damaged due to misuse, missing parts, or not in their original condition may not qualify for a return.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned unless they arrive damaged or defective. These include pet food, opened pet accessories, and worn apparel such as t-shirts, hats, and jackets.
Additionally, items marked as final sale, clearance products, or gift cards are not eligible for return.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. We may request photo or video evidence to verify the issue. Once approved, we will arrange a replacement or offer a full refund at no extra cost.
Return Process
To initiate a return, please contact our support team with your order details and reason for return. Once your request is approved, you will receive instructions on how to return the item.
After we receive and inspect the returned product, we will notify you regarding the approval status of your return.
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method, as we are not responsible for lost returns.
Refunds After Return
Once your return is approved and processed, refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Late or Missing Returns
If you have shipped your return but have not received confirmation, please check your tracking details first. If the issue continues, contact us for assistance.
Contact Us
If you have any questions about our Return Policy, feel free to reach out to our support team. We are here to help ensure your experience with Paws at Peace is smooth, reliable, and worry-free.