Shipping Policy

At Paws at Peace, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines how we process, ship, and deliver your purchases to ensure a smooth and reliable experience.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. During peak seasons or promotional periods, processing times may be slightly extended, but we always strive to dispatch your order as quickly as possible.

Shipping Time

Once your order has been processed and shipped, estimated delivery times are as follows:

  • Standard Shipping: 5–10 business days
  • International Shipping: 7–15 business days

Please note that delivery times may vary depending on your location, courier service, and external factors such as customs delays or unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the size of your order. We may also offer free shipping promotions from time to time, which will be clearly stated on our website.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment in real time.

If you do not receive tracking details within the expected timeframe, please contact us for assistance.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product or shipping price.

Incorrect Address

Please ensure that your shipping address is accurate and complete at the time of placing your order. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If you notice an error in your address, contact us immediately. We will do our best to update it before the order is shipped.

Lost or Stolen Packages

Paws at Peace is not responsible for lost or stolen packages confirmed as delivered by the courier. If you believe your package has been lost, please contact the shipping carrier directly or reach out to us for guidance.

Contact Us

If you have any questions about shipping, delivery times, or tracking your order, please contact our support team. We are always here to ensure your experience with Paws at Peace is smooth, transparent, and stress-free.